Terms of Use

Welcome to the official website of Shree Sai Products (“Shree Sai Products”, “we”, “us”, or “our”), available at https://www.shreesaiproducts.com. These Terms govern access to and use of this website, including browsing product information, viewing or downloading brochures, submitting enquiries, requesting quotations or callbacks, and communicating with Shree Sai Products through the website.

1. Business Identity

This website is operated by Shree Sai Products.

Where applicable, statutory business information, including GST information, may be provided on invoices, quotations, purchase documents, or other official commercial documentation.

2. Scope of These Terms

These Terms govern use of the website and its publicly available content and functions. They do not replace or override specific written commercial terms agreed between Shree Sai Products and a customer.

Depending on the transaction, additional documents may apply, including quotations, purchase orders, sales orders, invoices, approved technical drawings, specifications, warranty documents and delivery terms.

Order of Precedence: If these Terms conflict with a specific written commercial document applicable to a transaction, the specific commercial document shall prevail to the extent of the inconsistency, provided that the document has been issued or accepted by Shree Sai Products.

3. Website Access and Acceptable Use

Visitors may use the website for legitimate informational and business purposes. You must not:

• Submit knowingly false or fraudulent information.
• Impersonate another person or entity.
• Obtain unauthorised access.
• Introduce malware or harmful code.
• Interfere with website operation or security.
• Conduct unauthorised vulnerability testing or exploitation.
• Systematically scrape proprietary information without permission.
• Commercially reproduce proprietary materials without authorisation.
• Use the website for unlawful purposes.

Nothing in this section restricts activities expressly permitted by applicable law.

4. Website Content and Product Information

Product names, photographs, descriptions, dimensions, specifications, illustrations, brochures, drawings, colours, finishes, applications, capacities and other website information are provided for general information and commercial enquiry purposes.

We make reasonable efforts to keep information accurate, but website information may change due to product improvements, manufacturing changes, material availability, supplier changes, design modifications, discontinuation, updates, or errors.

Website information should not be treated as the final technical specification unless expressly incorporated into applicable written commercial documentation. A product displayed on the website does not by itself constitute an unconditional offer, quotation, acceptance of an order, or commitment to supply.

5. Quotations and Contract Formation

A website enquiry, callback request, price request, email, telephone conversation, WhatsApp communication or other enquiry does not automatically create a contract.

A commercial transaction becomes binding only when applicable commercial terms have been appropriately agreed and accepted, including where applicable a written quotation, sales order, purchase order acceptance, proforma invoice, advance payment, approved technical documentation or other written commercial confirmation.

6. Customer-Supplied Information and Technical Approval

Customers are responsible for ensuring that information supplied for quotation or manufacturing is accurate and complete, including:

• Dimensions and measurements
• Drawings and cut-outs
• Equipment dimensions
• Mounting requirements
• Cable-entry requirements
• Door direction
• Lock and hinge requirements
• Materials and finishes
• Site conditions
• Installation requirements

Where Shree Sai Products provides technical documentation for approval, the customer must verify it before approval. Once approved, manufacturing may proceed on that basis. Customer-requested changes after approval may result in additional costs, revised timelines, rework charges or cancellation restrictions.

Nothing in this section excludes a right or remedy that cannot lawfully be excluded.

7. Custom and Made-to-Order Products

Custom products may be manufactured or modified according to customer-specific requirements. Once manufacturing, material procurement, cutting, bending, welding, fabrication, painting, powder coating, assembly or other irreversible work has commenced pursuant to an accepted order, cancellation or modification may not be possible or may be subject to applicable costs and commercial terms.

Any cancellation, modification, refund or adjustment shall be governed by the applicable quotation, order confirmation, invoice or written commercial agreement. Nothing excludes a right or remedy that cannot lawfully be excluded.

8. Pricing, Taxes and Payment

Prices displayed on the website, where applicable, are subject to change unless specifically confirmed in writing.

Unless expressly stated otherwise, applicable GST, freight, transportation, loading and unloading, installation, site-related expenses, special packaging, accessories and other applicable charges may be additional.

The applicable quotation or commercial document determines final pricing and payment terms. Dispatch may be subject to cleared payment or balance payment under agreed terms.

9. Manufacturing Tolerances and Product Variations

Sheet-metal fabrication and related processes may involve reasonable variations in dimensions, material thickness, bending, welding, surface finish, powder coating, colour, assembly, alignment, hardware and other characteristics.

Applicable tolerances shall be determined by the approved technical drawing, product specification, applicable technical or industry standard, quotation, purchase order, sales order or written agreement.

Screen and physical colours may differ because of display settings, lighting and photography.

10. Product Compliance, Certification and Performance

Where a product is represented as complying with a technical standard, safety standard, fire-resistance rating, certification, test requirement or performance specification, that representation relates only to the specific product and documentation for which it is expressly made.

Customers should not infer certification, approval, fire rating, electrical rating, structural performance or other compliance merely from a photograph, product name, catalogue description or website presentation. Where required, rely on applicable product-specific documentation.

11. Fire Doors and Safety-Related Products

Products intended for fire protection, safety, electrical protection, industrial use, storage or other safety-sensitive applications depend upon specified configuration, intended application, installation conditions and applicable technical documentation.

Products should not be modified, installed or used outside their specified application without appropriate technical evaluation.

Where installation, testing, certification, commissioning or inspection is required, responsibility shall be allocated according to the applicable written commercial agreement.

12. Delivery, Freight and Logistics

Delivery dates and dispatch timelines are estimates unless expressly agreed as binding in writing. Delays may occur because of:

• Transporter delays or vehicle availability
• Road or government restrictions
• Weather or natural events
• Labour disruption
• Raw-material shortages
• Supplier delays
• Manufacturing interruptions
• Loading or unloading issues
• Interstate or local transportation requirements
• Other circumstances beyond reasonable control

The applicable quotation or sales agreement determines agreed delivery terms.

13. Transit Damage and Delivery Inspection

Where goods are transported through a third-party carrier, applicable delivery and risk terms are determined by the commercial agreement.

Customers should inspect goods promptly upon delivery. Where visible external transit damage exists, customers should record the condition with the transporter and retain photographs, delivery records, LR/transport documents or other relevant evidence.

Claims relating to transit damage should be raised promptly under applicable commercial and transport terms.

14. Installation, Site Conditions and Customer Responsibility

Unless expressly included in writing, supply does not automatically include:

• Installation
• Civil work
• Electrical work
• Site preparation
• Foundation work
• Anchoring
• Wiring
• Commissioning
• Testing
• Integration
• Removal of existing equipment

Customers are responsible for ensuring site and supporting infrastructure suitability. Where Shree Sai Products undertakes installation or commissioning, scope is governed by the applicable written agreement.

15. Warranty

Any warranty applicable to a product is governed by the warranty terms expressly provided in the quotation, sales order, invoice, warranty document, technical agreement or other written commercial documentation.

The website does not create a separate or additional warranty, guarantee, service-level commitment, performance promise or fitness-for-purpose obligation.

Warranty may depend on:

• Correct installation and handling
• Appropriate storage
• Intended use
• Proper maintenance
• Operating and environmental conditions
• Compliance with specifications
• Absence of unauthorised modification

Nothing in these Terms excludes or restricts a legal right or liability that cannot lawfully be excluded or restricted.

16. Returns, Replacement and Rejection

Any return, replacement, rejection, rectification, credit or adjustment relating to supplied goods is governed by the applicable quotation, purchase order, sales order, invoice, warranty terms or other written agreement.

Custom-made products may have different conditions. Customers should notify Shree Sai Products promptly regarding alleged shortage, damage, manufacturing issue or specification discrepancy and provide reasonable supporting information.

Mandatory statutory rights and remedies are not excluded.

17. Customer Confidential Information

Where a customer provides drawings, specifications, project information, commercial information, technical documents, photographs or other information reasonably identified or understood to be confidential, Shree Sai Products will use it only as reasonably necessary to evaluate, quote, manufacture, supply, communicate about or perform the relevant engagement, subject to applicable law and commercial agreements.

This does not apply to information that:

• Is publicly available without breach.
• Was already lawfully known.
• Is independently developed.
• Must be disclosed under applicable law or lawful authority.

A separate NDA or confidentiality agreement prevails where applicable.

18. Intellectual Property and Copyright

Unless otherwise stated, original text, photographs, graphics, product documentation, brochures, branding elements, layouts and other materials created or commissioned by Shree Sai Products for this website are owned by or used under licence by Shree Sai Products and may be protected by applicable intellectual-property laws.

Third-party trademarks, logos, software, photographs, icons, embedded content and other materials remain the property of their respective owners.

Nothing grants ownership of Shree Sai Products’ intellectual property. Proprietary materials must not be reproduced, republished, commercially exploited, distributed, modified or used for commercial purposes without appropriate permission, except where permitted by applicable law.

19. Customer-Supplied Intellectual Property

If you provide drawings, CAD files, photographs, logos, specifications, technical documents, designs or other intellectual property, you represent that you have the necessary rights or authority to provide it for the relevant business purpose.

You remain responsible for ensuring that supplied material does not unlawfully infringe another person’s rights. Shree Sai Products may use it only as reasonably necessary for the relevant commercial engagement, subject to applicable confidentiality obligations and agreements.

20. Force Majeure

Shree Sai Products shall not be responsible for delay or failure to perform an obligation to the extent caused by circumstances beyond reasonable control, including:

• Natural disasters
• Fire, flood or earthquake
• War or civil disturbance
• Strikes
• Government restrictions
• Transportation disruption
• Raw-material shortages
• Utility failures
• Supplier failures
• Infrastructure failures
• Cyber incidents
• Significant machinery breakdown
• Other events that could not reasonably have been prevented or overcome

Where practicable, material delays will be communicated and reasonable steps taken to resume performance.

21. Website Availability and Technical Information

We make reasonable efforts to maintain website availability and accuracy, but do not guarantee that the website will always be available, uninterrupted, error-free, completely secure, free from malware, or always contain the latest product information.

We may modify, suspend, discontinue, update or restrict website features where reasonably necessary. This does not affect contractual rights arising from an already accepted commercial transaction.

22. Third-Party Websites and Services

The website may contain links to or integrations with third-party services, including Google Maps, IndiaMART, WhatsApp, social-media platforms, logistics services and other external services.

Third-party services operate independently and may have their own terms, privacy policies and practices. Shree Sai Products does not control and is not responsible for independent content, availability, security, privacy practices or terms of third-party services.

23. Privacy and Personal Data

Personal data submitted through Send Enquiry, Request Callback, Price on Request, contact forms, email or other website mechanisms is handled in accordance with the Shree Sai Products Privacy Policy .

The Privacy Policy explains applicable categories of personal data, purposes, relevant service providers, retention, security, applicable rights and privacy contact procedures.

The Terms and Privacy Policy should be read together. Shree Sai Products will not claim to collect, use, disclose, retain or process personal data in ways inconsistent with its published Privacy Policy or applicable law.

Where consent is required, appropriate consent mechanisms should be used on the relevant website interface.

24. Privacy and Security Disclaimer

Shree Sai Products takes reasonable measures appropriate to its business and website environment to protect personal and business information against unauthorised access, misuse, alteration, disclosure, loss or destruction.

However, no internet transmission, website, electronic communication or storage system can be guaranteed completely secure. Nothing in these Terms is intended to disclaim mandatory obligations concerning protection of personal data or information.

25. Customer Complaints and Grievances

Questions, commercial complaints, website concerns, intellectual-property concerns, privacy concerns or other formal communications may be submitted to:

We will review and respond within a reasonable period having regard to the nature and complexity of the matter and applicable law.

These Terms do not create a blanket contractual guarantee of a 48-hour acknowledgement or 30-day resolution period.

26. Limitation of Liability

To the maximum extent permitted by applicable law, Shree Sai Products shall not be liable for indirect, incidental, special, exemplary or consequential losses arising solely from access to or use of the website, including:

• Loss of profits
• Loss of revenue
• Loss of production
• Loss of business opportunity
• Loss of goodwill
• Loss of anticipated savings

For a specific commercial transaction, any limitation of liability is governed by the applicable quotation, sales order, purchase agreement, warranty document or other written commercial agreement.

Nothing in these Terms excludes or limits liability that cannot lawfully be excluded or limited, including mandatory statutory liability, product liability or consumer rights.

27. Indemnification

To the extent permitted by applicable law, you agree to be responsible for losses, claims, liabilities, damages, costs or reasonable legal expenses arising directly from:

• Your material breach of these Terms.
• Unlawful website use.
• Unauthorised use of Shree Sai Products’ intellectual property.
• Submission of material you do not have the right to provide.
• Intentional or fraudulent misuse of the website.

This does not apply to the extent a claim results from Shree Sai Products’ own unlawful conduct, negligence, breach or other matter for which Shree Sai Products is legally responsible.

28. No Agency or Partnership

Nothing in these Terms creates or is intended to create a partnership, joint venture, agency, employment, franchise or representative relationship unless expressly agreed in writing. Neither party has authority to bind the other except where expressly authorised.

29. Business Reorganisation

If Shree Sai Products undergoes a merger, acquisition, restructuring, sale of assets, change in ownership, succession or other business reorganisation, these Terms and relevant business rights and obligations may be transferred or assigned to a successor to the extent permitted by applicable law and relevant commercial agreements.

30. Assignment

Shree Sai Products may assign or transfer its rights and obligations under these Terms in connection with a merger, restructuring, sale of business, change in ownership, succession or other legitimate business reorganisation, subject to applicable law.

You may not assign your rights or obligations where doing so would materially affect the business relationship, unless agreed in writing.

31. Electronic Communications

Communications may occur electronically through email, website forms, electronic quotations, purchase documentation, invoices and other electronic business communications.

Subject to applicable law and relevant transaction documents, electronic communications and records may be used for business communications, quotation, order processing, documentation and record-keeping.

32. Changes to These Terms

We may update these Terms to reflect changes in law, products, services, website functionality, business practices, security, technology or other legitimate requirements.

The Last Updated date indicates the most recent update. For existing commercial transactions, the terms applicable to that transaction continue to be governed by relevant accepted commercial documentation unless otherwise agreed.

33. Severability

If any provision is found unlawful, invalid, unenforceable or inapplicable by a competent authority or court, it shall be interpreted or modified to the minimum extent necessary where legally permissible, and the remaining provisions shall continue to operate to the extent permitted by law.

34. No Waiver

A failure or delay by Shree Sai Products in exercising any right or remedy under these Terms shall not by itself constitute a waiver. Any waiver relating to a specific matter shall not automatically constitute a waiver of the same or another right in the future.

35. Continuing Effect

Provisions intended by their nature to continue after termination or completion of a transaction, including intellectual-property protection, confidentiality, payment obligations, limitations of liability, indemnification, dispute provisions and applicable record-keeping obligations, shall continue to the extent permitted by law.

36. Governing Law and Jurisdiction

These Terms shall be governed by the laws of India.

Subject to mandatory jurisdiction or remedies provided by applicable law, courts having competent jurisdiction at Gandhinagar, Gujarat, India shall have jurisdiction over disputes arising directly from these website Terms.

For specific commercial transactions, dispute-resolution, arbitration, jurisdiction or governing-law provisions in the applicable written commercial agreement shall prevail to the extent of inconsistency.

Nothing prevents a party from exercising a mandatory statutory right or remedy.

37. Contact Information

Last Updated: August 14, 2026