Privacy Policy

Shree Sai Products (“Shree Sai Products”, “we”, “us”, or “our”) respects the privacy of individuals who visit or interact with our website, https://www.shreesaiproducts.com.

This Privacy Policy explains how we collect, use, disclose, retain, and protect personal data when you visit our website, submit an enquiry, request a callback, request a product quotation or price, or otherwise communicate with us.

We seek to handle personal data in accordance with applicable Indian laws and regulations, including the Digital Personal Data Protection Act, 2023 (“DPDP Act”), the Digital Personal Data Protection Rules, 2025 (“DPDP Rules”), and other applicable information-technology and data-protection requirements, to the extent applicable and as they come into force. The DPDP Rules were notified on November 13, 2025 and provide for phased commencement of their provisions.

This Privacy Policy should be read together with any notices presented to you at the point where personal data is collected.

1. Information We Collect

We seek to collect only information reasonably necessary for responding to enquiries, providing quotations, supplying products or services, communicating with customers and prospective customers, and fulfilling applicable legal or business requirements.

A. Information You Provide to Us

• Name
• Mobile or telephone number
• Email address
• Company or organisation name
• City, location or business address
• GSTIN or other business identification information, where voluntarily provided
• Product(s) or service(s) of interest
• Quantity or approximate requirement
• Project or business requirements
• Any other information you voluntarily include in your enquiry or communication

B. Business and Technical Information

If you voluntarily provide information relating to a manufacturing or fabrication requirement, this may include:

• Product specifications
• Dimensions and measurements
• Drawings or photographs
• Technical documents
• Bills of quantities or similar requirement documents
• Fabrication requirements
• Control-panel requirements
• Sheet-metal specifications
• Other project-related information

Such information may be processed to understand your requirement, evaluate feasibility, prepare quotations, communicate with you, and provide requested products or services.

We do not intentionally request sensitive personal information through ordinary product-enquiry forms.

C. Information Collected Automatically

When you visit our website, certain technical information may be automatically processed by our hosting, security, analytics, or other website infrastructure, depending on the technologies enabled on the website.

• IP address
• Browser type and version
• Device or operating-system information
• Referring page or URL
• Pages visited
• Date and time of access
• Basic technical and diagnostic information
• Security and server logs

Such information may be used for website operation, security, troubleshooting, performance monitoring, and preventing abuse.

2. Cookies and Similar Technologies

Our website may use cookies or similar technologies necessary for website operation, security, functionality, preferences, analytics, or other legitimate website purposes.

Cookies may be used to:

• Maintain website functionality.
• Improve website performance.
• Understand how visitors interact with the website.
• Detect security threats or abusive activity.
• Remember certain technical or user preferences, where applicable.

The specific cookies and technologies used may change as website functionality, hosting services, analytics tools, security services, or third-party integrations are added or removed.

Where legally required, appropriate notice or consent mechanisms will be provided for non-essential cookies or similar technologies.

You may also be able to control cookies through your browser settings. Disabling certain cookies may affect website functionality.

3. How We Use Personal Data

Business Enquiries

• Responding to product and service enquiries.
• Responding to Send Enquiry, Request Callback, and Price on Request submissions.
• Contacting you regarding your enquiry.
• Understanding your product or manufacturing requirements.
• Providing product information, catalogues, specifications, quotations, or other requested information.

Sales and Business Operations

• Preparing and communicating quotations.
• Processing purchase orders and business transactions.
• Coordinating delivery or logistics.
• Providing products and services.
• Managing customer and prospective-customer communications.
• Maintaining business records.

Website and Security

• Operating and maintaining our website.
• Monitoring website performance.
• Detecting spam, fraud, abuse, malicious activity, or security threats.
• Protecting our systems, website and business from unauthorised activity.

Legal and Regulatory Requirements

We may process or retain information where necessary to comply with applicable tax, accounting, regulatory, legal, court-order, lawful governmental, or legal-claim requirements.

4. How We Handle Consent and Other Permitted Processing

Where consent is required for processing personal data, we will seek consent through an appropriate mechanism and provide information about the purpose for which the data is being requested.

Under the DPDP framework, consent is intended to be free, specific, informed and unambiguous, with clear affirmative action where consent is the basis of processing. The DPDP Act also provides for withdrawal of consent, subject to applicable legal provisions and consequences.

For website enquiry forms, the information requested will generally be limited to what is reasonably necessary to respond to the enquiry or provide the requested product or service.

Where processing is otherwise permitted or required under applicable law, we may process personal data without relying solely on consent, to the extent permitted by such law.

5. Data Sharing and Disclosure

We do not sell, rent, or trade personal data to third parties for their independent marketing purposes.

Service Providers

We may use third-party service providers for website hosting, domain and infrastructure services, business email, website security, spam and abuse detection, technical maintenance, website analytics or performance monitoring, and other services necessary to operate our website and business.

Logistics and Delivery Partners

Where necessary to fulfil an order, we may provide relevant customer information, such as name, telephone number and delivery address, to logistics, courier, transport, or freight service providers.

Professional or Business Service Providers

Information may be shared with professional advisers, accountants, auditors, legal advisers, or other service providers where reasonably necessary for legitimate business, legal, accounting, compliance, or dispute-resolution purposes.

Government and Legal Authorities

We may disclose personal data where required or permitted by applicable law, including in response to a valid legal process, court order, government or regulatory requirement, law-enforcement request, or other legally enforceable requirement.

6. Third-Party Services and Links

Our website may contain links to or integrations with third-party websites or services, including platforms such as Google Maps, IndiaMART, WhatsApp, social-media platforms, and other external websites or services.

Third-party websites and services operate under their own privacy policies and terms.

Shree Sai Products is not responsible for the privacy practices, security, content, or data-handling practices of independent third parties.

We recommend reviewing the applicable privacy policies before submitting personal information to third-party websites or services.

7. International Data Processing

Some of our technology, hosting, communication, analytics, security, or other service providers may process or store information on infrastructure located outside India, depending on the services used by our website or business.

Where personal data is processed or transferred outside India, we will take steps required by applicable law and applicable contractual or security requirements to protect such data.

8. Data Retention

We retain personal data only for as long as reasonably necessary for the purpose for which it was collected, for legitimate business purposes, or where retention is required or permitted by applicable law.

Retention periods may vary depending on the nature of the information.

• Enquiry information: May be retained for as long as reasonably necessary to respond to and manage the enquiry and related business communication.
• Customer and transaction records: May be retained for the period required for accounting, taxation, contractual, legal, regulatory, audit, dispute-resolution, or other legitimate business purposes.
• Technical and security logs: May be retained for periods appropriate to security, troubleshooting, fraud prevention, system administration, and applicable legal requirements.

When personal data is no longer required and there is no legal or legitimate business requirement to retain it, we may securely delete, destroy, or anonymise it.

9. Data Security

We take reasonable administrative, technical, and organisational measures designed to protect personal data against unauthorised access, alteration, disclosure, loss, misuse, or destruction.

Depending on the nature of the information and our systems, security measures may include:

• HTTPS/SSL encryption.
• Access controls.
• Password and account protections.
• Server and website security controls.
• Spam and abuse prevention.
• Security monitoring.
• Backups and recovery mechanisms.
• Appropriate controls over access by service providers.

However, no internet transmission, website, electronic storage system, or security measure can be guaranteed to be completely secure.

Accordingly, while we take reasonable precautions, we cannot guarantee absolute security of information transmitted through the internet.

10. Your Privacy Rights

Subject to the DPDP Act, DPDP Rules, their applicable commencement dates, and other applicable law, individuals may have rights concerning their personal data.

These may include the ability to:

• Request information or a summary regarding personal data processed by us.
• Request correction or updating of inaccurate or incomplete personal data.
• Request deletion or erasure of personal data where applicable.
• Withdraw consent where processing is based on consent.
• Raise a privacy-related grievance.
• Exercise other rights available under applicable data-protection law.

Certain requests may be subject to legal, contractual, security, tax, accounting, or other lawful limitations.

For example, we may be required to retain certain information even after a deletion request where retention is required by applicable law or is reasonably necessary for legal claims, accounting, taxation, fraud prevention, or other permitted purposes.

11. Accuracy of Information

You are responsible for providing information that is accurate and reasonably complete when submitting an enquiry or communicating with us. If your information changes, you may contact us to request correction or updating of the information we hold, subject to applicable law.

12. Marketing Communications

Where we send promotional or marketing communications, we will do so in accordance with applicable law and, where consent is required, only after obtaining the appropriate consent.

You may request that we stop sending non-essential promotional communications by contacting us using the Privacy & Grievance Contact details provided in this Policy.

This does not prevent us from sending communications that are necessary to respond to an enquiry, quotation, order, delivery, payment, service request, or other existing business relationship.

13. Business Communications

If you submit an enquiry, request a quotation, request a callback, or otherwise contact us regarding our products or services, we may contact you using the information you provide for purposes reasonably connected with that enquiry or business relationship.

This may include telephone calls, email, WhatsApp or similar messaging where applicable, product information, quotations, technical clarification, and order or delivery-related communication.

We do not intend to use enquiry information for unrelated third-party marketing.

14. Business Reorganisation

If Shree Sai Products undergoes a merger, acquisition, restructuring, sale of assets, change in ownership, or other business reorganisation, personal data may be transferred as part of the relevant business assets or operations, subject to applicable law and appropriate confidentiality and security requirements.

15. How to Submit a Privacy Request or Grievance

For privacy-related questions, requests, corrections, withdrawal of consent, or grievances, you may contact us using the details below.

When submitting a privacy request, please provide sufficient information for us to understand and process the request. We may request reasonable information to verify the identity of the person making the request before disclosing, correcting, or deleting personal data.

We will endeavour to acknowledge and address privacy-related requests within a reasonable period, subject to the nature of the request, applicable law, and any verification or investigation that may be required.

16. Children’s Privacy

Our website is intended primarily for businesses, organisations, customers, prospective customers, and other general visitors.

We do not knowingly solicit personal data from children for independent commercial purposes.

If you believe that personal data belonging to a child has been submitted to us without appropriate authorisation, please contact us using the details provided above so that we can review and take appropriate action.

17. Third-Party Services and External Links

Our website may contain links to or integrations with third-party websites or services. Third-party websites and services operate under their own privacy policies and terms.

Shree Sai Products does not control and is not responsible for the privacy practices, security, content, or data-handling practices of independent third parties.

We recommend reviewing the applicable privacy policies before submitting personal information to third-party websites or services.

18. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in applicable laws or regulations, our website, products or services, data-processing practices, technologies, third-party services, or privacy and security practices.

When we make changes, we will update the Last Updated date displayed at the top of this Privacy Policy.

We encourage visitors to periodically review this page for the latest information about our privacy practices.

19. Contact Us

If you have any questions about this Privacy Policy or our handling of personal data, please contact:

Last Updated: August 14, 2026